How do I find customer pain points?

HOW Question

Quick Answer

Read 1-star App Store reviews, mine industry-specific Reddit subs with operators like "I wish there was", scan G2 negative reviews, and read Upwork postings reposted 50+ times. Score each pain by frequency, severity, cost, awareness and competition.

Detailed Explanation

Customer pain points are specific, recurring problems people would pay to remove. Six places: (1) App Store / Play Store 1-star reviews. (2) G2 / Capterra negative reviews. (3) Reddit industry subreddits with search operators. (4) Upwork / Fiverr repeated job posts. (5) Customer support tickets and Trustpilot complaints. (6) Competitor sales demos on YouTube — objections customers raise are pain gaps. Score each pain on five axes: frequency, severity, cost, awareness, existing solutions.

Real-World Examples

Linear founders read every Jira-hate thread before building

Beehiiv built from Substack monetization complaints

Key Takeaways

  • Industry subs > generic entrepreneur subs
  • Cluster of 5+ complaints = real pain
  • Score before committing
  • Pain severity dictates pricing power

Frequently Asked Questions

Pain point vs annoyance?

Pain causes financial loss or significant time loss; people pay. Annoyance is irritating but tolerable.

How do I price based on pain?

Anchor on value delivered: 10–20% of the dollar/hour value. If you save $40k/yr, charge $499/mo.

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